we are committed to providing exceptional service to our guests. However, we understand that there may be situations where you need to cancel your reservation or request a refund. Please review our refund policy below to understand how we handle cancellations and refunds:
1. Cancellation Policy:
Your ability to cancel your reservation and the associated refund will depend on the rate and booking conditions you selected during the reservation process. Please refer to your booking confirmation for the specific cancellation policy that applies to your reservation.
2. Refund Eligibility:
Refunds are typically provided under the following circumstances:
If you cancel your reservation within the specified cancellation period as per your booking confirmation.
In case of force majeure events that prevent your stay, such as natural disasters, government actions, or other unforeseeable circumstances.
3. Non-Refundable Reservations:
Some reservations, such as promotional or discounted rates, may be designated as non-refundable. These reservations are not eligible for refunds regardless of the cancellation period. Please review the terms and conditions of your reservation before booking.
4. Refund Processing:
Refunds, if eligible, will be processed to the original payment method used during the booking. The time it takes to receive the refund may vary depending on your payment provider.
5. No-Show Policy:
If you do not arrive on your scheduled check-in date without prior notice of cancellation, you may be charged the full amount of your reservation.
6. Early Check-Out:
If you check out before your scheduled check-out date, you may not be entitled to a refund for the unused nights of your reservation.
7. Requesting a Refund:
To request a refund, please contact our reservations or front desk team, providing your reservation details and the reason for the refund request. We will review your request and respond in a timely manner.
8. Special Considerations:
We understand that unexpected situations can arise. If you have exceptional circumstances that warrant a refund, please communicate with our team, and we will do our best to assist you.
9. Group Bookings and Events:
Group bookings and reservations for events may have different refund policies and deadlines. Please refer to the group contract or event terms for specific details.
10. Changes to Refund Policy:
We reserve the right to update and modify our refund policy. Any changes will be posted on our website.
11. Contact Us:
If you have questions or concerns about our refund policy, please contact our reservations or front desk team. We are here to assist you.
Please note that our refund policy may vary depending on the specific terms of your reservation. It is important to review the cancellation and refund terms provided in your booking confirmation to fully understand the conditions that apply to your reservation. We are dedicated to providing transparent and fair refund practices to our valued guests.